The way we treat people matters.

The Spider & The Honeycomb is a metaphor that I have found useful in my own thinking on this matter.

Imagine a thing
That is also a meme
Yet we treat it like the meme
Instead of the thing

This tension describes what I believe to be a necessary tension in professional environments. Done well, it provides consistency and productivity in the right places.

UX example of the age-old principle that hard case makes bad law.